Knowledgebase: Games
Game serial key not working? Can't find your serial key?
Posted by on 16 February 2012 11:05 AM

Game serials are all hexadecimal – this means they only contain characters from 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 (zero to nine), and ABCDEF  (ay to eff)-  so there are no letters I (eye), O (oh), or L (el).


The key is in a format something like this


(not necessarily letter, number letter, etc, but 6 groups of 5 characters)


Some games do not abide by these rules such as Galciv I, Galciv I Ultimate Edition, Galciv I Altarian Prophecy, and the Original Political Machine.

Their key is in a format something like this


(DN followed by six numbers, three letters/numbers, and ten letters and numbers)


The serial key should be located in one of two places. On the back of the manual for your game, or on a sticker on the inside flap of the case.

If you bought the game digitally you can find your serial key by logging into your Stardock account here:

If your game is in your Steam library:


**** If this does not resolve the issue, please contact support: Submit a ticket ****

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