How do I get official support? How does support work?
Posted by Aaron Klenke on 17 February 2012 02:45 PM
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You can create a case through this system at http://esupport.stardock.com/index.php?/default_import/Tickets/Submit or you can email: Submit a ticket To better assist you, make sure you have included the following information:
You should get an auto-response that the ticket was created. If you don't, check your spam or junk-mail filter or folder. Still not there? Give it a bit of time and check the email you sent to and from. Support will make every effort to answer you within 48 business hours. If we reply and you don't, after three days, you'll get a notice that your case will close. Replying with the information requested will prevent that from happening. If it does close, replying will re-open it. Do NOT reply to tickets unless asked to. It will move your ticket to the end of the queue.
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