Knowledgebase: SoundPackager
SoundPackager keeps crashing
Posted by Aaron Klenke on 28 February 2012 04:30 PM

The most common issue that would cause SoundPackager to crash is having a corrupt theme installed. Try moving the themes from the following location:

     XP:     C:\Documents and Settings\All Users\Documents\Stardock\SoundPackager or C:\Documents and Settings\[YOUR USER NAME]\My Documents\Stardock\SoundPackager
     Vista/7:  C:\Users\Public\Documents\Stardock\SoundPackager or C:\Users\[YOUR USER NAME]\Documents\Stardock\SoundPackager

Once you do this, relaunch the application. Then, move one of the themes you have installed back into it's default location.  Repeat this until the application crashes.  If/when it does, delete the theme that was just moved, as it is most likely the cause of the issue.

If you still have trouble, please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to: Submit a ticket

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