Knowledgebase: Activation
Unable to activate : Using silent activation with null serial mode
Posted by Aaron Klenke on 23 May 2013 10:05 AM

You may see a message like the following when trying to activate:

Using silent activation with null serial mode.

 Application start: 2013-5-22 2.33.14 
Silent mode 
Mode 2 
Submitting activation request... 
Download: failed HttpSendRequest 
Result parsing error (1) 
Error activating the product 
Please ensure the serial number entered is associated with the email you used and attempt to activate again. Include this log file if contacting support. 
Using silent activation with null serial mode.

 

To resolve:

Open Internet Explorer and load any page.
Leave that IE window open.

Now activate the product.

 

**** If this does not resolve the issue, please contact support: Submit a ticket ****

(11 vote(s))
Helpful
Not helpful