Knowledgebase: Deskscapes
I try to apply a dream with DeskScapes and the screen is black.
Posted by Ken Janeczko on 20 September 2013 04:08 PM

DeskScapes uses some DirectX 9 helper files.

If you are using Windows 8, Microsoft did not ship the additional DirectX 9 runtimes with the OS. You may need to add them. Even if you are not using Windows 8, it is possible you may be missing this or perhaps you need to reinstall it.

Please use the link at http://www.microsoft.com/en-us/download/details.aspx?id=35 to install.

This will not downgrade your existing files.

If you still have trouble, please download and run the following utility:
http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to: Submit a ticket

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