Knowledgebase: Legendary Heroes
The game is crashing/not running
Posted by Ken Janeczko on 04 February 2014 02:11 PM

This can be for a number of reasons. Most common are video drivers and a problem with the redistributables that the game needs installed to run.

Please go to your video card manufacturers website and install the most current drivers.

Intel:
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Nvidia:
http://www.nvidia.com/Download/index.aspx?lang=en-us

ATI \ AMD:
http://support.amd.com/us/gpudownload/Pages/index.aspx

 

For the redists, navigate to site below and download the appropriate file, vcredist_x86.EXE for 32bit OS and vcredist_x64.EXE for 64bit OS.

Link to site: http://www.microsoft.com/en-us/download/details.aspx?id=26347

 

If that still fails, please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to: Submit a ticket

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