Knowledgebase: Decor8
The lock screen is not changing
Posted by Ken Janeczko on 04 February 2014 04:46 PM

Do you have multiple users on the PC?

Not being able to change the main lock screen on a computer with multiple user accounts is a Windows 8 issue and not related to Decor8.

You will see the default lock screen (Seattle) if you select 'switch user' and did not log into another account thereafter. However, if you log into any account and hit Win key + L, you should see the lock screen you set for that \ each account with Decor8.

Another thing to keep in mind is, the lock screen is not the logon screen. That will not change with Decor8.

Lock screen:

Logon screen:

 

As a test, please apply one of the stock Decor8 images, Piano for example:

Please be sure to 'apply' it after.

Pre Win key + L and check to see if the lock screen applies.

 

If that still fails, please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to: Submit a ticket

(5 vote(s))
Helpful
Not helpful

Comments (0)