Knowledgebase: Fences
My icons are missing
Posted by Ken Janeczko on 12 February 2014 04:13 PM

First, as a test, disable the quick-hide feature:

If you find that disabling the quick hide brought your icons back, you can re-enable it and then double click on the desktop to bring the fences/icons back. Another double click would hide them again.

If this does not help you, another thing to check is if you are using Windows 7 or greater, please make sure you may have not inadvertently put the Fence on an alternate Desktop using Desktop pages.

You can disable Desktop pages to see if your Fence \ Icon is returned to your main desktop:

If you find that disabling desktop pages brings your icons back, this means that they were likely on another page. If you wish to use the desktop pages function, you can re-enable it and then switch to the page that your icon/fence is on by using the instructions in the highlighted box above. If you want to move your icon/fence back to where the others are, you can drag it to the edge of the screen in the direction your main page is and it will switch pages.



If you still have trouble, please download and run the following utility:

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to: Submit a ticket

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