Knowledgebase: Fences
My folder portals or text within them is black
Posted by Ken Janeczko on 18 February 2014 04:16 PM

If you are running Windows 7, this is related to Aero. An example of this issue would be the following:

You might also see where the text for the files is black as well.

The easiest way to fix this would be to right click on an open area of the desktop and choose 'Personalize'. On the window that comes up, choose one of the Aero Themes:


If that does not help, one of the requirements to run Aero is to have your PC rated by Windows (Windows Experience Index). Follow the link below to get started:

If this does not correct the issue, please go through the steps at to run the Aero troubleshooter.


If that still fails, please download and run the following utility:

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to: Submit a ticket

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