Knowledgebase
General Galactic Civilizations III Troubleshooting
Posted by Ken Janeczko on 28 March 2014 03:55 PM

*New*: If you arrived at this page from the new in-game crash reporter, even though you may have provided some details and an email address (optional), no formal support ticket was created from it. For any chronic issues, please review the help options below.  If your issue remains unresolved after reviewing, use the 'Reporting an issue' information for submitting a formal support ticket.

Below is a list of things to try if you are having technical issues with installing or running Galactic Civilizations III. Another resource for seeing if your issue is being addressed can be found in the GalCiv3 forum: 

http://forums.galciv3.com/ 

http://steamcommunity.com/app/226860/discussions/

Please also see the GalCiv3 Wiki for additional help with gameplay and other important details:
http://galciv3.gamepedia.com/Galactic_Civilizations_III_Wiki

For a master changelog list, please visit: http://forums.galciv3.com/461047/page/1/

  1. System Requirements
  2. Game Loading Issues
  3. Graphical Issues
  4. Reporting an Issue

 

I. Make certain your system meets the minimum requirements

MINIMUM: 

    • OS: 64-bit Windows 8.1 / 8 / 7 / 10
    • Processor: 1.8 GHz Intel Core 2 Duo / AMD K10 Dual-Core 
    • Memory: 4 GB RAM 
    • Graphics: 512 MB DirectX 10.1 Video Card (AMD Radeon HD5x00 Series / Nvidia GeForce 500 Series / Intel HD 4000 or later) 
    • DirectX: Version 10 
    • Network: Broadband Internet connection 
    • Hard Drive: 3 GB available space 
    • Sound Card: DirectX Compatible Sound Card

RECOMMENDED: 

    • Processor: 2.3 GHz Intel Core i5 Processor or Equivalent 
    • Memory: 6 GB RAM 
    • Graphics: 1 GB DirectX 10.1 Video Card 
    • Hard Drive: 5 GB available space

II. Game loading issues  

-Verifying your Game Cache within Steam / GoG Galaxy  

Steam: Follow this link to verify your Steam files for GalCiv3: VALIDATE 

GOG: Visit this image for an example of verifying your game within the Galaxy client: http://sd.stardock.com/brad.ather/Jingimages/2016-01-04_1033.png 

-Page File Size

Please make sure your virtual memory is set to default:

 

 

-Error: Could not create your Galactic Civilizations III: Crusade user data folder 

Turn off Windows 10 "Controlled Folder Access" 

https://support.microsoft.com/en-us/help/4046851/windows-10-controlled-folder-access-windows-defender-security-center 

 

-Error 'The folllowing folders are in a state of partial install'

If you are running the game from a shortcut on your desktop, delete it and recreated from within Steam.

-Update Video Drivers
Please make sure your video drivers are up-to-date. Even if they are current, a full remove, and reinstall, would be prudent; especially if you have recently installed Windows 10

Use the link(s) below for updating:
  
Intel:  
Nvidia: 
Note: Please perform a "clean installation" if you have an Nvidia graphics card. The below screenshots will help with how to do that:  
ATI \ AMD: 
For ATI \ AMD driver uninstalling: 
 
-Run Steam as Administrator

Exit Steam completely by right clicking it's icon on your taskbar. Next, right click the icon on your taskbar, then right click where it lists Steam, and select Run as Administrator.

-Re-Installing Redistributables

Download the redist file from the link below and install \ repair.

http://www.microsoft.com/en-au/download/confirmation.aspx?id=30679     

-Re-Install DirectX

In the following location:

C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations III\_CommonRedist\DirectX\Jun2010

Run: DXSetup.exe

Reboot and try to run the game again.

-Create a fresh Administrator Account

As a test, create a new Administrator (<--Important) Windows account and try to run the game again: 

http://sd.stardock.com/sean/JingImages/2015-09-23_1527.png 

If that works, for some people, we have seen that permissions for the 'My Games' directory have changed after a Windows 10 upgrade (fresh Windows 10 installs would not have the issue).  If you have recently upgraded to Windows 10, and GC3 will not load \ save \ save your settings changes, please download and run the following: 

http://sd.stardock.com/Support/PermFixer.zip 

If that fails, manually make certain that your 'My Games' directory, under your own Windows user account, has 'Full' permissions (write is the key).

-'Environment Variable Missing Path'

If you recived the above in-game error', press the Windows and 'R' Key at the same time. A "Run" dialog box should appear, paste the line below and click OK:

systempropertiesadvanced
 
The "System Properties" menu should appear. Click the 'Environment Variable' button, and under 'System Variables' select the 'Path' entry and click 'Edit'. (Example: http://screencast.com/t/fpYioUMO)
 
What we believe may be missing for you is this segment (don't worry about comparing anything else of yours to the example posted above):
 
Win 7:
C:\WINDOWS\system32; 
 
 
Win10:
%SystemRoot%\system32
 
If the line above is missing, please add a 'New' line for Win10
 
For Win7, the full line, C:\WINDOWS\system32; ,to the very beginning of the data in the 'Variable Value' field. Example (not the whole long string, just C:\WINDOWS\system32;):
 
C:\WINDOWS\system32;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;c:\Program Files (x86)\Intel\iCLS Client\;c:\Program Files\Intel\iCLS Client\;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\
 
Click OK to save it, reboot your system, and try to run the game again.
 
-MODs

 We are pleased that MODs are very popular. However, prior to placing a ticket, please mention if the issue you are having is not present if you do not use them (or have them installed).  While we may be able to provide nominal support for why the MOD may not be working, ultimately, if the game works without the MOD, the author of the MOD may be the best resource for resolving it. 

-'The Purge'

Please uninstall GC3 from Steam/Galaxy by following the instructions below.

STEAM: Right click GC3 in your Steam library and select "Uninstall...":

http://sd.stardock.com/brad.ather/Jingimages/2017-06-16_1515.png

You will be prompted to delete the game(Dead Man's Draw is just an example):

http://sd.stardock.com/brad.ather/Jingimages/2014-09-30_1134.png

GALAXY: Left click GC3 in your Galaxy library and select More, Manage, Uninstall:

http://sd.stardock.com/brad.ather/Jingimages/2016-01-04_1039.png

You will be prompted to uninstall the game:

http://sd.stardock.com/brad.ather/Jingimages/2016-01-04_1059.png 

***IMPORTANT*** Make sure you've completely exited Galaxy after uninstalling:

Open your Windows notifications window, right click the GoG icon and select Exit 

After GC3 has been uninstalled, please press the Windows key and "R" at the same time. In the window that appears, paste the path below and hit enter:

  %userprofile%\Documents\My Games 

In the "My Games" folder, if there is still a folder remaining called "GalCiv3" please rename it so a new one will be generated.

Once again, press the Windows key and "R" at the same time, and use the path below:

  %programdata%\Stardock\ 

You should see a folder named "Galactic Civilizations III", please rename this as well.

Lastly, please navigate to the path below and delete the entire folder for GalCiv3:

STEAM: C:\Program Files (x86)\Steam\SteamApps\common\Galactic Civilizations III

GALAXY: C:\Program Files (x86)\GalaxyClient\Games\Galactic Civilizations III

Note: The path above assumes you've installed GC3 to the default Steam/Galaxy directory. You may need to adjust the path accordingly if it is installed to a non-standard location.

Restart your computer and reinstall GC3 using Steam/Galaxy. After it has completed the installation, please create a new save and let us know if you experience any further issues. 

-Check for available opt-in updates 
Start by turning off Steam Cloud saving here please:

http://sd.stardock.com/brad.ather/Jingimages/2015-05-19_1502.png

To opt into the development snapshot, do the following:

Right-click the game in your Steam library
Select “Properties”
Select the “Betas” tab
Choose “Opt-in” from the drop-down menu
Close the Properties window

Example of selecting the opt-in:

http://sd.stardock.com/brad.ather/Jingimages/2015-02-10_1429.png

Unless otherwise stated (ticket or from a forum post), you do not need to enter a 'Code'; closing will start the patch update.

After opting in to the patch, and if your save game still shows to have issues, please verify that they still exist with a new game. 

 

III. Graphical issues

Also see updating your Video card drivers above. 

-Low Prefs:

For clients with low-end video cards (especially Intel PC's with only integrated Video), try running the game with some lower base settings to see if that resolves some of your issues.

Please download the following Prefs.ini file and unzip it in the location following:

http://sd.stardock.com/Support/games/GC3/LowSettings/Prefs.zip

Directory:

C:\Users\YOUR_USERNAME\Documents\My Games\GalCiv3

Gameplay Settings: http://screencast.com/t/0fY8D8OK

Galaxy Settings:  http://screencast.com/t/bY1JfuDbK

Try experimenting with these settings pointed out: http://screencast.com/t/pUNAl62jVs

 

-Black Screen while using a Microsoft Surface:

If you're running the game at fullscreen, or a non-native resolution, please change the resolution to the Surface's native resolution or run in windowed mode.

 

 

If you still have issues:

 

Please visit the support FAQ:
https://forums.stardock.net/486838/galactic-civilizations-iii-support-faq

 

For the most common questions, and to report on an issue further, please use this forum:
https://forums.stardock.net/forum/1058

We encourage you to post your issue there for peer and dev review.

 

Stardock is only providing email support for Fallen Enchantress for the following items:

 

-Refunds
-Potential Fraud
-Email Changes \ Account Merges
-Corp Sales Where Support Was Purchased
-Object Desktop Subscriptions (support is included)

 

If your issue is in one of these areas, please use this link:
http://esupport.stardock.com/index.php?/Tickets/Submit/RenderForm/21

 

Regards,
Stardock Support.

 

 

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