How do I deactivate my product?
Posted by Ken Janeczko on 19 June 2014 03:06 PM
There may be times when you want to deactivate a Stardock product on one PC so you can activate it on another.
From the machine you wish to deactivate, open the configuration for the application and then go to the help/about section and then click the following (Fences is shown in the following example):
On the window that comes up, click the 'Deactivate Local Machine' button and then click 'Deactivate'. This will free the activation up so you can activate on another machine of your choosing.
The 'Update Product Key' option would allow you to specify a new key to attempt the activation with. This would be applicable if another license was purchased and you wanted to activate with that product key.
Stardock Website Deactivation:
This method is especially usefull if you had PC issues that prevented you from deactivating from within the app.
Clients with Stardock accounts:
For clients with accounts (did not use 'Guest Checkout'), you can now deactivate products from your account page using the 'Manage' link:
Guest Checkout Clients:
If you do not have an account (used guest checkout), you can still create an account here to use this feature: https://store.stardock.com/createaccount
Use the same email and whatever password you like.
**** If this does not resolve the issue, please contact support: Submit a ticket ****
If you require assistance with deactivating via command line, please see the following Knowledgebase Article: