Knowledgebase
How to activate your product with the current activation method
Posted by Ken Janeczko on 23 July 2014 01:59 PM

The images in this example will show Fences but the dialogs and the procedure will look and be the same regardless of the product. If your activation method does not look like any of the images below, please go HERE.

If you are not seeing a similar activation dialog below for your product, please reboot your machine. When the boot is complete, you will then see the activation dialog. If you see a different product, other than the one you purchased, you can uninstall it and you will no longer be prompted to activate that product.

To activate, click the 'Enter Product Key' button.

Enter in the product key you received and your email address and click 'Activate' to activate the product. If you do not have your product key, you can go HERE for instructions on how to retrieve it. If you already have an account and have activated the product previously, you could click the option at the bottom to activate with your Stardock account credentials instead.

IMPORTANT NOTE: To avoid entering your product key incorrect, please copy the product key directly from your products page or receipt, and paste it directly into the "Product Key" field. The product key must appear EXACTLY like it does on your products page or receipt in order for activation to succeed.

If the activation is successful, you will see a dialog stating so.

Offline Activation:

If there is a problem, you may see the following:

In this case, your Internet connection may be functioning but your ability to connect to the activation server may be blocked somehow. Click the 'Offline Activation' button to proceed.

Click the 'Save Activation Request' button. A dialog will come up asking you to save the .req file. Save it to a location of your choosing. You will then see the following:

If your machine is able to access http://activate.stardock.com/ you can go there and upload the .req file which will give you a .resp file to save to your computer. You can then click the 'Select Activation Response' button to browse to where the .resp file is saved. This will complete the activation.

If you are not able to access http://activate.stardock.com/ from the machine you are activating on, you will need to bring the .req file to a machine that has internet and complete the process there and then bring the .resp back to the machine you wish to activate on. The .resp file can also be loaded using the 'select offline file' option as seen on the initial activation screen in the second image at the top of this webpage above.

If you receive any errors trying to upload the req file, or download the resp file (404 errors), please try other web browser like Internet Explorer, Chrome, Edge or Firefox

 

 

**** If this does not resolve the issue, please contact support: Submit a ticket ****

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Comments (1)
Nena Arena
05 March 2015 10:57 AM
can you send me the link to download again my 8point stardoc?