Knowledgebase: Sorcerer King
General Sorcerer King Troubleshooting
Posted by Sean Drohan on 10 February 2015 11:51 AM

Below is a short list of things to try if you are having technical issues with installing or running Sorcerer King (SK).  If your issues is related to gameplay, items in the game, or any other non-technical issue, please use the SK forums as your question has likely been addressed in existing posts: http://forums.stardock.com/forum/1084 

If your issue has been mentioned, but not addressed in the forums, please continue with the steps below.

 

-Check to see if there are any Opt-in patches for the game

Click the following link for instructions on how to opt-in to beta releases:
http://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/519/161/instructions-for-beta-opt-in-patches-in-steam

For a master changelog list, please visit: http://forums.sorcererking.com/461077/page/1/

-Please ensure you are using the latest non-Beta driver from your graphics card manufacturer.

To check that your drivers are current, please use one of the links below for your video card:

For laptops, please note that you may have more than one video card (Intel + another brand) so be sure to update both if that is the case.

-Reinstall VCRedist and DXSetup

In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\The Sorcerer King\_CommonRedist\vcredist\2010

C:\Program Files (x86)\Steam\SteamApps\common\The Sorcerer King\_CommonRedist\vcredist\2005

Run: vcredist_x64.exe ('Repair' option when prompted)

In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\The Sorcerer King\_CommonRedist\DirectX\Jun2010

Run: DXSetup.exe

Reboot and try to run the game again.

-Please disable any overclocking software (ex. EVGA Precision X) or graphical overlays (ex. Overwolf).

Overclocking your graphics card can often result in instability and unpredictable behavior, please try playing with the graphics card's stock settings. Additionally, applications that draw a graphical overlay (or OSD) can cause additional issues and should therefore be disabled prior to continuing.

-Try deleting the game prefs:

Delete the prefs.ini file from the repective Stardock game folder located here and try to run the game again.

C:\Users\yourWindowsAccountName\Documents\My Games\SorcererKing

-Try removing the game entirely from Steam (if you have the Steam version) and reinstalling:

  1. Right click the game in question and select, Delete local content...:
    http://sd.stardock.com/brad.ather/Jingimages/2014-09-30_1133.png

  2. You will be prompted to delete the game(Dead Man's Draw is just an example):
    http://sd.stardock.com/brad.ather/Jingimages/2014-09-30_1134.png

  3. Then reinstall the game to see if that has fixed the issue you're having.
    http://sd.stardock.com/brad.ather/Jingimages/2014-09-30_1135.png

 
If you still have issues:

We would like to get any and all information for resolving your issue:

  • A concise description of your problem, including any error messages you receive.
  • When the problem occurs (preferably with instructions on how to reproduce it if possible), as well as how often it happens.
  • What steps (if any) you have already taken to rectify the issues.
  • Names of maps, sizes, etc, are extremely helpful in our attempts to reproduce the issue.
  • At what point in the game it crashes (turn number and \ or 'when I changed this setting to').
  • (IMPORTANT) Any screenshots \ video clips that may help illustrate the issue are very helpful. Jing (free), can be used for this: http://www.techsmith.com/jing.html

Also, please download and run the following utility:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. If your issues can be seen in a save, make sure its included in the zip and at a point where your issue can be readily observed.

Once the utility finishes running, please send back the generated .zip file created on your desktop along with any images and \ or videos with a ticket created here:  

http://esupport.stardock.com/index.php?/Tickets/Submit

Please be sure to select the correct game to properly route your ticket.

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