Knowledgebase: GalCiv III
Missing text or font troubleshooting
Posted by Brad Ather on 14 May 2015 09:25 PM
If you're missing fonts or not seeing them show properly, please try the following instructions below after exiting GalCiv3
 
 
Removing the font data:
  1. Press the Windows key and "R" at the same time. 
  2. A "Run" window will appear. Please paste the path below in the box and click OK:
    %programdata%\Stardock\Galactic Civilizations III
Delete the two files below listed below in the above directory: 
 
K2FontData_Small.fontdata
K2FontTexture_Small.dds
 
They will be generated once again upon launching GalCiv3.
 
If you're still experiencing an issue with your text, try verifying the game's cache files:

Open up Steam and right click on the game and select properties, then choose the option 'Verify Integrity of Game Cache' like so: http://screencast.com/t/QwZ9xVyT

After the game files are read/repaired, attempt to run the game again in Steam and see if that fixes the issue.

Your system may also be missing the actual font type:

If this did not work for you, please try downloading and installing the font at this website:

http://www.microsoft.com/en-us/download/details.aspx?id=17879

If you're having trouble reading fonts on a 4K or UHD size screen:

  1. Press the Windows key and "R" at the same time. 
  2. A "Run" window will appear. Please paste the path below in the box and click OK:
    %userprofile%\Documents\My Games\GalCiv3

In the folder that appears, find your "prefs.ini" file and open it with a text editor (Notepad for example). Find the following line:

UISize=Small

And change it to the following:

UISize=Medium

 

Reporting issues

To make the report, please go to http://esupport.stardock.com/index.php?/Tickets/Submit and then choose 'Games' and then 'Galactic Civilzations III' and then click 'Next'. Be sure to include a description of your issue and any steps to duplicate it. You can use the 'Attach Files' option to attach the files mentioned above.

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