General The Political Machine 2016 Troubleshooting
Posted by Brad Ather on 18 November 2015 01:35 PM
Below is a short list of things to try if you are having technical issues with installing or running The Political Machine 2016 (TPM16). If your issues is related to gameplay, items in the game, or any other non-technical issue, please use the TPM16 forums as your question has likely been addressed in existing posts: http://forums.politicalmachine.com/
If your issue has been mentioned, but not addressed in the forums, please continue with the steps below.
-Missing mouse cursor when in fullscreen mode
-Check to see if there are any Opt-in patches for the game
Click the following link for instructions on how to opt-in to beta releases:
-Please ensure you are using the latest non-Beta driver from your graphics card manufacturer.
To check that your drivers are current, please use one of the links below for your video card:
For laptops, please note that you may have more than one video card (Intel + another brand) so be sure to update both if that is the case.
-Please disable any overclocking software (ex. EVGA Precision X) or graphical overlays (ex. Overwolf).
Overclocking your graphics card can often result in instability and unpredictable behavior, please try playing with the graphics card's stock settings. Additionally, applications that draw a graphical overlay (or OSD) can cause additional issues and should therefore be disabled prior to continuing.
-Try deleting the game prefs:
Delete the prefs.ini file from the respective Stardock game folder located here and try to run the game again.
-Resolution, Window, or Fullscreen display issues:
Modify the prefs.ini file from the respective Stardock game folder located here. Remove DisplayWidth and DisplayHeight and then run the game.
-Try removing the game entirely from Steam (if you have the Steam version) and reinstalling:
We would like to get any and all information for resolving your issue:
Please attach your debug.err file, located in the directory below, to the ticket:
Also, please download and run the following utility:
This is a tool that we use to gather relevant log files and basic information about your computer. If your issues can be seen in a save, make sure its included in the zip and at a point where your issue can be readily observed.
Once the utility finishes running, please send back the generated .zip file created on your desktop along with any images and \ or videos with a ticket created here:
Please be sure to select the correct game to properly route your ticket.