Star Control Troubleshooting
Posted by Sean Drohan on 23 October 2017 11:18 AM
*New*: If you arrived at this page from the new in-game crash reporter, even though you may have provided some details and an email address (optional), no formal support ticket was created from it. For any chronic issues, please review the help options below. If your issue remains unresolved after reviewing, use the 'Reporting an issue' information at the bottom for submitting a formal support ticket.
Below is a list of things to try if you are having technical issues with installing or running Start Control. If your issue is related to gameplay, or any other non-technical issue, please use the Star Control forums as your question has likely been addressed in existing posts: Forums
Game Loading issues
-Verifying your Game Cache within Steam:
Follow this link to verify your Steam files for Star Control (This will launch Steam and verify your game cache): VALIDATE
-Update your Video Drivers:
For ATI \ AMD driver uninstalling:
-Reinstall VCRedist and DXSetup
In the following location:
C:\Program Files (x86)\Steam\SteamApps\common\Star Control\_CommonRedist\vcredist\2017
Run: vcredist_x64.exe ('Repair' option when prompted)
In the following location:
C:\Program Files (x86)\Steam\SteamApps\common\Star Control\_CommonRedist\DirectX\Jun2010
Reboot and try to run the game again.
-Delete your settings.ini:
Location: C:\Users\YOUR_WINDOWS_USERNAME\Documents\My Games\Star Control
Try to run the game again.
-Run Steam as Administrator
Exit Steam completely by right clicking it's icon on your taskbar. Next, right click the icon on your taskbar, then right click where it lists Steam, and select Run as Administrator.
-Create a new Windows Administrator Account:
As a test, create a new Windows Administrator (<--important) account and try to run the game again:
If that works, for some, we have seen that permissions for the 'My Games' directory have changed after a Windows 10 upgrade (fresh Windows 10 installs would not have the issue). If you have recently upgraded to Windows 10, and Star Control will not load \ save \ save your settings changes, please download and run the following:
If that fails, manually make certain that your 'My Games' directory, under your own Windows user account, has 'Full' permissions (write is the key).
-3rd Party products:
Of primary concern are programs that inject themselves into the video process, like video capture programs and overclockers, that can cause DirectX (both 12 and 11) programs to crash. In addtion to the ones mentioned below, look in your system tray and disable programs that might inject themselves into the Star Control of the Singularity game process. Some common examples are:
Disable ATIs 'Gaming Evolved (Raptr):
Turn off ANY game broadcasting \ recording software. Some common examples are:
NVidia ShadowPlay (Now NVidia Share):
Open Broadcast Software (OBS):
Conversely, if you have added a high end video card post PC purchase, the requirements of the game may expose an inadequate power supply. When testing to ensure that the power supply is adequate, there are 3rd party products that will allow you to restrict the amount of power the video card uses. If when you cap the power, the game runs as expected, it would be prudent to consider investigating power consumption or the power supply itself.
Apps that can help return factory overclocked cards to stock speeds:
Nvidia Control Panel - Debug Mode will reset your card to stock speeds:
Perhaps try turning the power to 100% or lower to expose any power consumption issues. If you need to verify stock speeds, you will need to check with your manufacturer.
Nvidia: http://www.geforce.com/hardware/10series/geforce-gtx-1080 (Click Specs)
AMD: http://www.amd.com/en-us/products/graphics/desktop/r9 (Scroll down for Specs)
Please uninstall Star Control from Steam/Galaxy by following the instructions below.
STEAM: Right click Star Control in your Steam library and select "Uninstall...":
You will be prompted to delete the game:
GALAXY: Left click Star Control in your Galaxy library and select More, Manage, Uninstall:
You will be prompted to uninstall the game (Gal Civ 3 in this example):
***IMPORTANT*** Make sure you've completely exited Galaxy after uninstalling:
Open your Windows notifications window, right click the GoG icon and select Exit
Please navigate to your My Games directory:
C:\Users\USER\Documents\My Games\Star Control
Once you are in that folder, rename settings.ini to "settings.old". Once this is done, please restart your computer.
Once the computer has come back on, re-install the game and this should create a new settings.ini file for you.
Once the game has started, please let us know if your issue persists.
If you are still having issues, we would like to get any and all information for resolving your issue:
- A concise description of your problem, including any error messages you receive.
Please also download and run the following utility:
This is a tool that we use to gather relevant log files and basic information about your computer. If your issues can be seen in a save, make sure its included in the zip and at a point where your issue can be readily observed.
Attach the above requested files to a ticket placed here: