Knowledgebase: Start Control
Star Control Troubleshooting
Posted by Sean Drohan on 23 October 2017 11:18 AM

*New*: If you arrived at this page from the new in-game crash reporter, even though you may have provided some details and an email address (optional), no formal support ticket was created from it. For any chronic issues, please review the help options below.  If your issue remains unresolved after reviewing, use the 'Reporting an issue' information at the bottom for submitting a formal support ticket.

Below is a list of things to try if you are having technical issues with installing or running Start Control.  If your issue is related to gameplay, or any other non-technical issue, please use the Star Control forums as your question has likely been addressed in existing posts: Forums

System Requirements:

MINIMUM:

  • OS: Windows 7 / 8 / 10 64-bit
  • Processor: Quad-core Intel or AMD processor
  • Memory: 4 GB RAM
  • Graphics: Video card with at least 1GB of video memory
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 12 GB available space
  • Sound Card: DirectX Compatible Sound Card

We Recommend:

  • OS: Windows 10 64-bit
  • Processor: Quad-core Intel or AMD processor
    Memory: 8 GB RAM
  • Graphics: Video card with 2GB of video memory
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 12 GB available space
  • Sound Card: DirectX Compatible Sound Card  

Game Loading issues

-Verifying your Game Cache within Steam:

Follow this link to verify your Steam files for Star Control (This will launch Steam and verify your game cache): VALIDATE 

-Update your Video Drivers:
Please make sure your video drivers are up-to-date. Even if they are current, a full remove, and reinstall, would be prudent; especially if you have recently installed Windows 10

Nvidia:
http://www.nvidia.com/Download/index.aspx?lang=en-us 

For Nvidia driver uninstalling/clean installing. The below screenshots will help with how to do that:
http://screencast.com/t/Zxuoznqdg8LN
http://screencast.com/t/upWIXNbcW9 

ATI \ AMD:
http://support.amd.com/us/gpudownload/Pages/index.aspx 

For ATI \ AMD driver uninstalling:
http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx 

-Reinstall VCRedist and DXSetup

In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Star Control\_CommonRedist\vcredist\2017

Run: vcredist_x64.exe ('Repair' option when prompted)

In the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Star Control\_CommonRedist\DirectX\Jun2010

Run: DXSetup.exe

Reboot and try to run the game again.

-Delete your settings.ini:

Location: C:\Users\YOUR_WINDOWS_USERNAME\Documents\My Games\Star Control

Try to run the game again.

-Run Steam as Administrator

Exit Steam completely by right clicking it's icon on your taskbar. Next, right click the icon on your taskbar, then right click where it lists Steam, and select Run as Administrator.

-Create a new Windows Administrator Account:

As a test, create a new Windows Administrator (<--important) account and try to run the game again:

http://sd.stardock.com/sean/JingImages/2015-09-23_1527.png

If that works, for some, we have seen that permissions for the 'My Games' directory have changed after a Windows 10 upgrade (fresh Windows 10 installs would not have the issue).  If you have recently upgraded to Windows 10, and Star Control will not load \ save \ save your settings changes, please download and run the following:

http://sd.stardock.com/Support/PermFixer.zip 

If that fails, manually make certain that your 'My Games' directory, under your own Windows user account, has 'Full' permissions (write is the key). 

-3rd Party products:

Of primary concern are programs that inject themselves into the video process, like video capture programs and overclockers, that can cause DirectX (both 12 and 11) programs to crash. In addtion to the ones mentioned below, look in your system tray and disable programs that might inject themselves into the Star Control of the Singularity game process. Some common examples are:

Disable UPlay:
Open Task Manager and make sure no entries for UPlay are present or running in the Applications/Processes tab.

Disable ATIs 'Gaming Evolved (Raptr):
http://support.raptr.com/support/solutions/articles/5000541598-how-do-i-uninstall-raptr-amd-gaming-evolved-

Disable PrecisionX:
If you run EVGA's PrecisionX, please disable it making sure to set your video card for factory specs prior. 

Disable RivaTuner:
If you run RivaTuner software, please disable or close it completely before running Star Control. 

Turn off ANY game broadcasting \ recording software. Some common examples are:

NVidia ShadowPlay (Now NVidia Share): 

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1145.png

XSplit Gamecaster:

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1211.png

Open Broadcast Software (OBS):

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1230.png

-Overclocking:
With your video card overclocked, it's possible your PC will lack the power (power supply), or cooling (fans, ventilation), to properly run the game.  Signs that this is the case is if the PC itself totally shuts down, or fails after a consistent allotment of time, while playing the game.  If you are overclocking in any way, please return the card to factory specs for testing purposes. 

Conversely, if you have added a high end video card post PC purchase, the requirements of the game may expose an inadequate power supply.  When testing to ensure that the power supply is adequate, there are 3rd party products that will allow you to restrict the amount of power the video card uses.  If when you cap the power, the game runs as expected, it would be prudent to consider investigating power consumption or the power supply itself.

Apps that can help return factory overclocked cards to stock speeds:

EVGA PrecisionX:
http://sd.stardock.com/brad.ather/Jingimages/2016-08-30_1602.png

MSI Afterburner:
http://sd.stardock.com/acole/Images/Jing/2016-04-04_0951.png

Nvidia Control Panel - Debug Mode will reset your card to stock speeds:
http://sd.stardock.com/brad.ather/Jingimages/2017-04-20_1439.png

Perhaps try turning the power to 100% or lower to expose any power consumption issues. If you need to verify stock speeds, you will need to check with your manufacturer.

Example: 

Nvidia: http://www.geforce.com/hardware/10series/geforce-gtx-1080 (Click Specs)

AMD: http://www.amd.com/en-us/products/graphics/desktop/r9 (Scroll down for Specs)

 

-"The Purge":

Please uninstall Star Control from Steam/Galaxy by following the instructions below.

STEAM: Right click Star Control in your Steam library and select "Uninstall...":

http://sd.stardock.com/brad.ather/Jingimages/2017-06-16_1515.png

You will be prompted to delete the game:

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1401.png

GALAXY: Left click Star Control in your Galaxy library and select More, Manage, Uninstall:

http://sd.stardock.com/acole/Images/Jing/2016-04-06_1413.png

You will be prompted to uninstall the game (Gal Civ 3 in this example):

http://sd.stardock.com/brad.ather/Jingimages/2016-01-04_1059.png

***IMPORTANT*** Make sure you've completely exited Galaxy after uninstalling:

Open your Windows notifications window, right click the GoG icon and select Exit

Please navigate to your My Games directory:

C:\Users\USER\Documents\My Games\Star Control

Once you are in that folder, rename settings.ini to "settings.old". Once this is done, please restart your computer.

Once the computer has come back on, re-install the game and this should create a new settings.ini file for you.

Once the game has started, please let us know if your issue persists.

 

Submiting a Trouble Ticket:

If you are still having issues, we would like to get any and all information for resolving your issue:

- A concise description of your problem, including any error messages you receive.
- When the problem occurs (preferably with instructions on how to reproduce it if possible), as well as how often it happens.
- What steps (if any) you have already taken to rectify the issues.
- Names of the map, vehicles, etc, are extremely helpful in our attempts to reproduce the issue.
- At what point in the game it crashes ('when I changed this setting to' or 'My tanks stopped working').
- (IMPORTANT) Any screenshots \ video clips that may help illustrate the issue are very helpful. Jing (a free screenshot/video application), can be used for this: http://www.techsmith.com/jing.html
Lastly, its VERY important that we get your Steam name \ ID as we can review our Steam logs for more details on your issue.

Please also download and run the following utility:
http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. If your issues can be seen in a save, make sure its included in the zip and at a point where your issue can be readily observed.


When placing a ticket, please note that you have reviewed this article in full but no options helped resolve your issue.

Attach the above requested files to a ticket placed here:
http://esupport.stardock.com/index.php?/default_import/Tickets/Submit/RenderForm/81

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