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This is a general knowledgebase article for troubleshooting installation and in-game technical issues. Each game tile, however, has specific categories as well. If your issues is related to gameplay, items in the game, or any other non-technical issue, ...
An alternative method to deactivating our current applications can be done via the command prompt: cmd.exe The following command line will activate the application without exposing the UI. Simply copy and paste the applicable line below into the cmd win...
For users that are having issues activating the following games (Demigod, Fallen Enchantress, Fallen Enchantress - Legendary Heroes, GalCiv II Ultimate, Sins Rebellion, Sins Trinity, The Political Machine 2012), the instructions below may allow you to act...
An alternative method to activating our current applications can be done via the command prompt: cmd.exe The following command line will activate the application without exposing the UI. Ignore the AppName and hyphen and only copy and paste the quoted t...
PRODUCT KEY RETRIEVAL: For customers that did not create a Stardock account when purchasing ('Guest Checkout'), and you have lost the email sent to you with your product keys, please use the link below to retrieve them: http://www.stardock.com/support...
Hello, Please see the following knowledgebase article: http://esupport.stardock.com/index.php?/Knowledgebase/Article/View/436/156/how-to-get-the-windows-7-style-start-menu Please let me know if this does not resolve the issue.
Please first ensure the "Search should include files outside the standard libraries" feature is enabled in the Start10 configuration menu: - Load Start10 - In the menu on the left, select "Desktop" - From the "Desktop" menu, select "Advanced" - Please e...
For instances where the native Windows 10 start menu, and Start10, do not work (no menu when clicked), please see the following: http://www.pcadvisor.co.uk/how-to/windows/how-fix-start-menu-in-windows-10-3623893/ [http://www.pcadvisor.co.uk/how-to/windo...
FENCES VOLUME CONFIGURATION * Overview * Considerations * Install Fences * Creating and Saving the Layout Template * Applying the Layout Template * Important Notes * Advanced Topics * Creating Default Shortcuts * Network-wide Deployment...
Fences (version 2.0 and greater) includes a "snapshot" system that will periodically capture your Fences settings and appearance configuration. If you are experiencing issues with the placement or configuration of your Fences, please try restoring to a ...
After downloading the .zip file extract it to your desktop. Open the folder that's created and you'll see a few folders and files. * Gadgets * IconPackager * Wallpaper * WindowBlinds Follow along the instructions below by watching this video: h...
After downloading the file(you may need to unzip it) double click the .shadowfxtheme file and it will install into ShadowFX. Open ShadowFX and from the drop down you should now see the new shadow style. **** If this does not resolve the issue, please ...
If you're seeing this error: "Failed to start game(missing executable)" then most likely your anti-virus is removing the games .exe file which is needed to run the game. From this Steam page you may find a solution to the issue: https://support.steampow...
Please try the following: -Try to activate the trial again so as to trigger sending another activation email -Check your spam junk folder -If you have your mail forwarded from another web based account (hotmail, gmail), check that other account direc...
Decor8: http://www.stardock.com/products/decor8/history.asp [http://www.stardock.com/products/decor8/history.asp] DeskScapes: http://www.stardock.com/products/deskscapes/history.asp [http://www.stardock.com/products/deskscapes/history.asp] Fences: htt...
The most current version of Start8 works with Windows 8.1 update 1. You can install it now and when you update to 8.1 you should be good to go. Serials and download links can be accessed by logging in with a Stardock account at https://store.stardock.co...
In addition to English, the following languages are supported. If an application is not listed, it supports only English. If a language is not listed, it is not supported. START8: - Armenian (hy.lng) - Arabic (ar.lng) - Brazilian Portuguese (br-pt.lng...
Disable this option: If it exists, delete this from startup in your start menu: Re-enable this: Exit OD before you reboot. Reboot and see if that resolves your issue. If that still fails, please download and run the following utility: http://sd....
Please follow the steps at http://activate.stardock.com [http://activate.stardock.com] for manual activation. If you would like to see a walkthrough of how to manually activate, please view the video below. To view the video in full screen please click ...
Please see the following for information on codecs if DeskScapes is telling you that you do not have a video codec: http://www.stardock.com/products/deskscapes/faq.asp [http://www.stardock.com/products/deskscapes/faq.asp] If a dream was encoded by an au...
To clear out your recently used programs, do the following: Go into Settings from your start menu: Click personalization: Click Start and then turn off Show most used apps, click Themes, then click Start again, and then turn it back on: **** If th...
Start8/10 Group Policy ------------------- Templates for configuring Start8 via Group Policy can be found in the GroupPolicy folder which is located where Start8 is installed (example C:Program Files (x86)StardockStart8GroupPolicy). These should be pl...
It is very likely that while installing the application you wanted, you also installed a trial of one of our other applications, like in the example below. It will sometimes look like an advert when your computer starts. You can remove the trial appli...
Go to the Windows 8 start screen and start typing "Start8". When it appears, select it. If you are still using the trial, select the appropriate option to continue the trial, purchase, or unlock. If your trial has expired, please select the 'About' op...
DeskScapes uses some DirectX 9 helper files. If you are using Windows 8, Microsoft did not ship the additional DirectX 9 runtimes with the OS. You may need to add them. Even if you are not using Windows 8, it is possible you may be missing this or perha...
You must first have an icon or a Fence on an alternate Desktop Page before you can navigate to it. See the 'How to move icons or fences between desktop' help option in Fences to see how to do this: **** If this does not resolve the issue, please contact ...
If you are unable to use the in-application activation it may be because your network is secured. Perhaps your network admin can open up traffic to the following locations: http://locale.api.stardock.net port 80 https://account.api.stardock.net port...
It could be that the Fences are locked. Try right clicking on an empty area of the desktop and then do the following. Once that has been done, see if you can use the controls on the fence or move or resize it. If this does not help, make sure you have...
Resetting Fences to the default state is useful if you want to get back to the original setup so you can start over. It also can help when troubleshooting issues with Fences. To reset Fences to its initial install state, right click on an empty space on...
To randomize dreams within DeskScapes 8, right click on the desktop and choose 'Configure DeskScapes'. On the window that comes up, hold the ctrl key and then click to select the dreams/images you want to randomize. You will see they are selected by the...
When you launch the game from the 'Play' button in Steam, you should see the following. On the Stardock Account registration window that comes up, it should say 'Sins of a Solar Empire - Trinity', just like is highlighted with the red box. If it says ...
When you launch the game from the 'Play' button in Steam, you should see the following. On the Stardock Account registration window that comes up, it should say 'GC2 Ultimate Edition', just like is highlighted with the red box. If it says anything oth...
Right click on the program shortcut and select "Run as administrator" and see if the issue persists. You should only need to do this the one time. If you're still having trouble, please follow this link in Internet Explorer: http://sd.stardock.com/mike/...
If you have Start8, it will be unable to work properly on Windows 10. The path detailed below is how to obtain Start10 for Windows 10. Start10 is now available to everyone for purchase, try, or upgrade. (It is not a free upgrade however) If you have S...
The images in this example will show Fences but the dialogs and the procedure will look and be the same regardless of the product. If your activation method does not look like any of the images below, please go HERE [http://esupport.stardock.com/index.php...
FOR CUSTOMERS WITH A STARDOCK ACCOUNT: To view your current activations and which PC they're activated to, click below and login: https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products [https://store.stardock.com/login.aspx?ReturnUrl=/mya...
We are experiencing an issue with ESET and WindowBlinds at this time and are trying to work with them to resolve it. In the meantime, please try the following: * Open the configuration window for ESET, click Setup. * Select Computer Protection *...
Simple instructions for creating a new administrative user account on your Windows 7 or 10 PC. WINDOWS 7 Following the guide below will help you create a new administrator account on your PC. Afterwards, please login to that account and test the softw...
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