RSS Feed
Knowledgebase : Games

This is a general knowledgebase article for troubleshooting installation and in-game technical issues. Each game tile, however, has specific categories as well. If your issues is related to gameplay, items in the game, or any other non-technical issue, ...
For users that are having issues activating the following games (Demigod, Fallen Enchantress, Fallen Enchantress - Legendary Heroes, GalCiv II Ultimate, Sins Rebellion, Sins Trinity, The Political Machine 2012), the instructions below may allow you to act...
PRODUCT KEY RETRIEVAL: For customers that did not create a Stardock account when purchasing ('Guest Checkout'), and you have lost the email sent to you with your product keys, please use the link below to retrieve them: http://www.stardock.com/support...
To opt into the development snapshot, please do the following: * Right-click the game in your Steam library * Select "Properties" * Select the "Betas" tab * Choose "Opt-in", or the applicable patch from the drop-down menu * Close the Propertie...
If you've opted into an update for one of our games but it isn't downloading, you may need to refresh your Steam files. Your Steam settings will reset after running this tutorial, so please make sure you know your Steam login info and any other settings...
Game serials are all HEXADECIMAL - this means they only contain characters from 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 (zero to nine), and A, B, C, D, E, F (ay to eff)- so there are no letters I (eye), O (oh), or L (el). The key is in a format something like this...