RSS Feed
Knowledgebase : Billing & Sales > Pre-orders
What you are seeing on your credit/debit card account is an authorization to verify that funds are available. You can learn more about authorizations here: http://en.wikipedia.org/wiki/Authorization_hold [1] The authorization you see will usually dr...
We cannot alter the billing details on a preorder that is already on file. What we can do, though, is cancel the existing preorder so that you can place a new preorder with your new billing details. Please email sales@stardock.com [1] as soon as pos...
When you placed your preorder, an authorization was placed on your credit/debit card account to verify that funds were available. No money was removed from your account at that time. When we processed your preorder, a sale was processed, which caused m...
To see all of your pre-orders you can view them by logging into your Stardock account here: https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products [https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products] After you have logged i...
When you place a preorder with us, we do not process the order until the application is made available to you. Unfortunately, there is no way to collect your PayPal account information now and use it to process your payment later. We are only capable of a...