General Sorcerer King Troubleshooting
Posted by Sean Drohan on 10 February 2015 11:51 AM
Below is a short list of things to try if you are having technical issues with installing or running Sorcerer King (SK). If your issues is related to gameplay, items in the game, or any other non-technical issue, please use the SK forums as your question has likely been addressed in existing posts: http://forums.stardock.com/forum/1084
If your issue has been mentioned, but not addressed in the forums, please continue with the steps below.
-Check to see if there are any Opt-in patches for the game
Click the following link for instructions on how to opt-in to beta releases:
For a master changelog list, please visit: http://forums.sorcererking.com/461077/page/1/
-Please ensure you are using the latest non-Beta driver from your graphics card manufacturer.
To check that your drivers are current, please use one of the links below for your video card:
For laptops, please note that you may have more than one video card (Intel + another brand) so be sure to update both if that is the case.
-Reinstall VCRedist and DXSetup
In the following location:
C:\Program Files (x86)\Steam\SteamApps\common\The Sorcerer King\_CommonRedist\vcredist\2010
C:\Program Files (x86)\Steam\SteamApps\common\The Sorcerer King\_CommonRedist\vcredist\2005
Run: vcredist_x64.exe ('Repair' option when prompted)
In the following location:
C:\Program Files (x86)\Steam\SteamApps\common\The Sorcerer King\_CommonRedist\DirectX\Jun2010
Reboot and try to run the game again.
-Please disable any overclocking software (ex. EVGA Precision X) or graphical overlays (ex. Overwolf).
Overclocking your graphics card can often result in instability and unpredictable behavior, please try playing with the graphics card's stock settings. Additionally, applications that draw a graphical overlay (or OSD) can cause additional issues and should therefore be disabled prior to continuing.
-Try deleting the game prefs:
Delete the prefs.ini file from the repective Stardock game folder located here and try to run the game again.
-Try removing the game entirely from Steam (if you have the Steam version) and reinstalling:
We would like to get any and all information for resolving your issue:
Also, please download and run the following utility:
This is a tool that we use to gather relevant log files and basic information about your computer. If your issues can be seen in a save, make sure its included in the zip and at a point where your issue can be readily observed.
Once the utility finishes running, please send back the generated .zip file created on your desktop along with any images and \ or videos with a ticket created here:
Please be sure to select the correct game to properly route your ticket.